Receptionists are skilled professionals that not only manage a business’s administrative duties, but are also the face of the company. Being a receptionist comes with many benefits, such as:
- Expand your skill set
- Be the face of a company
- Minimal education needed
- Good paycheck
- Exciting Opportunities
- Meet new people
What is a receptionist?
A receptionist is responsible for the administration of an office. Administrative tasks include taking phone calls, communicating with clients, and handling appointments and enquiries.
Other duties include:
- Writing emails
- Creating calendars
- Escorting clients to departments
- Making sure that health and safety policies are kept
- Maintaining filing systems
Receptionists are valuable employees, because of all the important responsibilities they have. These responsibilities may be challenging at times, but there are many benefits to gain as well.
Expand your skill set
You will acquire new skills that you can apply to many other positions. These transferable skills are learnt through multitasking. Oftentimes, a receptionist needs to write an urgent email, answer the phone and handle the switchboard at the same time.
There are so many skills that you will learn while working as a receptionist. Some of these skills include:
- Communication qualities
- Organisational skills
- Computer abilities
- General office knowledge
Be the face of the company
Being the face of a company means that you are the first person customers see. What they think of you can determine their thoughts about the business. This is a great opportunity to take leadership and be a good representative.
Minimal education needed
There are different ways to become a receptionist. Obtaining a Management Assistant Certificate will provide you with many job possibilities.
A N4-N6 Management Assistant programme consists of three courses, namely:
You could obtain a receptionist qualification in only one year if you complete the N4 Management Assistant course. By progressing to N6 you will gain even more skills that you can apply to a receptionist position or another occupation.
For example, you could complete all three Management Assistant courses. You could also further your studies within another field, such as Legal Secretary, in order to apply for higher paying positions.
As a receptionist you will have the opportunity to learn about different occupations within the company. It is the receptionist’s responsibility to have a general knowledge of all the different parts of the business.
Other departments may ask you to help them out. This could be an exciting way to learn new skills.
Meet new people
Meeting new people is an everyday benefit. Receptionists get in contact with clients over the phone and in person. This way you also get to do some professional networking.
While working with the different departments you will build professional relationships with other established employees who can be potential connections for the future.
If you want to pursue a career in office administration, there are many job possibilities that await. You could work yourself up to office manager, or you could invest in education. Furthering your studies will ensure a higher paycheck.
Where can I study for a receptionist?
Three distance learning colleges to look into are:
Become a Receptionist with Bellview
You could also study towards an ICB Diploma:Office Administration. Please note that registration for the ICB Diploma:Office Administration closes on 30 July 2021 and must be completed by 30 July 2025. You can, however, still register for the ICB National Certificate: Office Administration and the ICB Higher Certificate: Office Administration courses after that date.
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Author: Simoné Coetzee
Last Updated: 27 January 2021